Frequently Asked Questions

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Themes

Can I get a Refund?

We firmly believe in and stand by our products, If you are unhappy with your purchase and have an issue with a mentioned feature included in the theme that we are unable to resolve which is making the website unusable we are more than happy to provide a complete refund within 15 days of your original purchase.

What’s included with the themes?

All theme purchases includes main theme files, child theme, sample demo content, translation files, License key valid for 12 month support and updates(renewable) along with access to our help center for detailed documentation and resources.

Do your themes work on wordpress.com?

No all our themes for now are only available on self hosted WordPress installations i.e on wordpress.org installations.

Do I need to know how to code to use your themes?

Not at all! We’ve worked hard to make our themes as easy to use as possible. Each theme comes with detailed help files to get you started with a breeze. In addition, each theme includes a number of customization options built in to control the layout, colors, and typography of your WordPress site site.

If you would like to customize the theme to look or function differently beyond the included customization options, then a knowledge of WordPress and possibly code may be required. If that is something you are not able to do we are more than happy to do it for you on regular hourly rates, If you would like to order customisation services contact us using the form here

Can I translate the theme?

Yes you can translate all of our themes easily using the .pot translation files included with your purchase.

Can I change Colors, Fonts and other settings?

Yes! We have provided very easy and handy options inside the WordPress’s customiser panel to help you chose from a huge list of fonts and a stylish color picker for various elements along with these we have added a plethora of useful options including but not limited to Logo upload, footer copyright text, sidebar position, Google analytics, Custom CSS etc.

Technical

What is your support policy?

For as long as your license key is valid we will provide premium customer support to all users for more details check out our support policy.

Can you install the theme for me?

Yes, We offer paid theme installation services with a one time fee of $35, Where we will install the theme for you along with all the recommended plugins and import all the demo content.

Are your themes responsive and mobile friendly?

Yes! all our themes are responsive and load beautifully on all devices out there and they are retina ready as well!

Do you offer customisation services?

Yes! we offer customisation services for all the changes/modifications you want on your WordPress site which are outside the scope of our support. Our services are not only limited to our themes but any WordPress theme or plugin out there. If you would like to order customisation services contact us using the form here

Can I remove your footer credits?

If you have purchased a theme we have provided a handy option in the customiser to do the task for you however if you are using a free theme the customiser options are not included, However in both cases we do appreciate a backlink to our website :)

Will I receive theme updates?

Yes! we update our themes often adding new features ,fixing old bugs or improving speed you will receive these updates for as long as you hold a valid and active license key which you receive with your purchase.